How to buy from Bad Dog


All prices posted on this website are believed to be correct at time of posting but may vary without notice. Goods will be invoiced at the price ruling at the date of despatch and we reserve the right to amend any errors or omissions. Value Added Tax will be added at the time of invoicing to all sales where this tax is applicable.


Goods ordered on this website for immediate delivery are subject to online payment via credit card, unless otherwise authorised. For unestablished accounts, payment will be made with order and delivery will be made once the payment has cleared. If you wish to apply for credit facilities, please apply using our application form supplied via the sales office. Whilst payment remains overdue we will refuse to supply any further goods until the account has been brought up to date.

Any company who is continually late paying may have their credit facilities withdrawn. There will be a charge on each occasion for any cheque rendered in payment where the cheque has to be represented or is initially refused. Should it become necessary to take legal action to recover monies owed all costs incurred will be added and recovered.

Suitability of Product

We accept no responsibility that goods stipulated by you are sufficient for any particular purpose. Verbal instructions are accepted on the basis that Bad Dog Security will not be held responsible for mistakes arising therefrom.


Where goods have been ordered and are not required, Bad Dog Security will accept the goods back under the following conditions:

  • The goods are returned within 14 days of your receipt of the goods.
  • The goods have not been installed
  • The goods are returned as complete items
  • All packaging and instructions are as new
  • A re-stocking charge of 20% will be imposed.

If any of the above conditions do not apply, then Bad Dog Security reserves the right to refuse the goods back.

Special Orders

Where we have been instructed to construct, build or provide a special order (not a standard catalogue item), Bad Dog Security will not accept the goods back for credit under any circumstances, unless the products are faulty.

Special orders are not covered by our 14 day re-stocking policy.

On-Site Assistance

Where necessary, we will attend site to advise/evaluate products which appear to be faulty. If the products are faulty and within the warranty period there will be no charge. Where the products are not faulty or are being used in circumstances for which they were not designed, then we will charge at our standard hourly rate of £45.00 for site time and also travelling time from our offices. Part-hours will be charged as a whole, with a minimum 3-hour charge of £135.00.